REFUND POLICY

To check whether your product is eligible for return:

1. Go to My Account > Returns
2. Select the ‘Log Return’ button
3. Select the order containing the item to check for eligibility
4. Returnable and Non-Returnable products will then be displayed

Product Packaging

If you have changed your mind and would like to return an unwanted product, note that these items can only be returned if they are in the original product packaging with all seals intact, including labels and stickers.

Please refer to our Returns Policy for more information.

• You do not need to return the items in the original Takealot delivery boxes
• Defective products without the original product packaging can be returned within 6 months of delivery or collection, or within the stipulated warranty period of the relevant product

Non – Returnable Products

Non-Returnable products are typically products which:

• Fall outside of the product warranty period
• Are listed on our website as Non-Returnable (as stipulated on the product details page)
• Are digital products, including
  • Airtime
  • Data bundles
  • Online courses
  • Takealot vouchers
• Are manufacturer warranty products